Return and Refund Policy
Thank you for shopping at SanskarGallery.com. We strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help. Please review our Return and Refund Policy below to understand your options.
1. Returns
Eligibility:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
- You must initiate a return within [7] days of receiving your order .
- Proof of purchase (order number Or Invoice) is required for all returns.
Non-Returnable Items:
Certain items are non-returnable, including:
- Puja And Yantra Items.
- Personalized or custom-made products.
- Used or Defected Items.
Return Process:
- Contact our customer support team at admin@sanskargallery.com or +91 94572 06663 to initiate a return. Provide your order number and details about the product you wish to return.
- Once your return request is approved, we will provide you with a return authorization number and instructions on how to send the item back.
- Pack the item securely in its original packaging and include all accessories, tags, and documentation.
- Ship the item to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
2. Refunds
Processing Time:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5 business days
Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Partial Refunds:
- Partial refunds may be issued in the following cases:
- The item is returned in a condition that is not “as new” (e.g., damaged, missing parts, or without original packaging).
- Only some of the items in your order are returned.
3. Exchanges
If you need to exchange an item for a different size, color, or style, please contact us at admin@sanskargallery.com or +91 94572 06663. Exchanges are subject to product availability.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. You may be asked to provide photos of the damaged or defective item to assist us in resolving the issue quickly.
5. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow our return process once the item is received.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email:cmkaushik@sanskargallery.com
- Phone: +91 9457206663 / 800 6000 576
- Address: Shop No 26, Sharma Inter College Market Near Kala Aam Bulandshahr UP (203001)
Note: This policy is subject to change without notice. Please review it periodically for updates.
Thank you for shopping with Sanskargallery.com !